Returns and Refunds
Select Scientific and Ionode abides by Australian consumer laws regarding returns and refunds and aims to ensure customer satisfaction on every occasion..
Any problems with your order must be reported to us via phone or email ([email protected]) within one week of delivery. No claims are accepted without prior contact.
In the case of goods approved for return to Select Scientific, the customer is responsible for shipping costs.
For products found to be defective and covered by our warranty, Select Scientific will repair at no charge where possible, otherwise offer a replacement or full refund at the customers choice. Return shipping costs will be the responsibility of Select Scientific.
For approved "change of mind” returns, the product must be in original, unopened condition with all packaging and must be returned within 30 days of purchase at the customers cost. A 20% restocking fee will be deducted from your refund. (GST excluded)
Specialty items made to order will only be replaced if the product is verified as defective (no "change of mind" returns).
Refunds will be provided within two business days via the payment method of the original purchase.